Rates and availabilities
Arrival date
27
November
Departure date
27
November
Promo code

FAQ
Answers to your questions

  • WHAT ARE THE POLICIES REGARDING COVID-19?

     


    OPTION 1
    We will propose to you to reduce the number of occupants of your rental according to the number of people authorized according to the up-to-date Government standards.

    OPTION 2
    We will suggest that you postpone your stay, so you can apply your amount paid in credit with us, either in the same chalet or in another of our chalets if it is not available or if your group has changed.

    OPTION 3
    We can refund your rental less 15% of the total contract administration costs if we are able to re-rent the period under the same conditions.

    We will assess the situation for the following months as the situation evolves. If you have any questions, do not hesitate to contact us by writing to us at info@chaletsarseneault.com or by phone at 1-877-560-8060.

    The Chalets Arseneault inc.

     

  • WHAT ARE YOUR PAYMENT TERMS AND METHODS?


    The terms of payment for the rental of a chalet are 50% of the contract upon reservation. The balance 30 days before your arrival. A security deposit between $250 and $1000 will be required on a credit card depending on the chalet. We accept interac transfer by email, credit cards and check.

  • WHAT ARE YOUR CANCELLATION POLICIES?

     


    More than 30 days from your arrival date

    • 15% cancellation fee + contract tax
    • Possibility to change date and/or chalet according to the current rates


    Within 30 days of your arrival date

    • Non-refundable deposit paid

     

  • WHAT ARE YOUR ARRIVAL AND DEPARTURE TIMES?

     


    Arrival: From 6 p.m.
    Departure: No later than 12:00 (noon)

    Early arrival and late departure - paying service ($)

    Upon availability and prior authorization, confirmed at least 48 hours before your arrival. Chalets Arseneault reserves the right to refuse early arrival or late departure depending on current operations.

     

  • WHAT IS THE MINIMUM AGE TO RENT A CHALET?


    You must be at least 25 years old to sign a contract with us. We are vacationers so we favor calm and relaxation. There are no parties here.

  • ARE THERE ANY CLEANING FEES?


    There is no cleaning fee but you must leave the chalet in good condition (inspection following your departure).

  • IS THE SPA FUNCTIONAL IN WINTER?


    Of course the spa is functional all year round!

  • ARE THE CHALETS NON-SMOKING?


    Yes, all our chalets are non-smoking and if the regulations are not respected there will be a penalty charged to the credit card.

  • ARE ANIMALS ACCEPTED?


    Of course, but you must take care of your animals, so they must not harm the well being of the other occupants. Go on the land of other tenants and scare them... (on pain of eviction). You must pick up feces, etc. There is a $10/day/pet fee.

  • WE ARE A GROUP CAN WE BOOK WITH YOU?


    You have the option of combining 2 or more chalets in Notre-Dame-de-la-Merci that can accommodate up to 36 people in total. Ideal for family reunions, groups, weddings, or simply for your annual convention. Each chalet is fully equipped, and equipped with a 4-season spa on private land in the same area and this within walking distance from one to another on a lot of 78,000 square meters with a superb private pond, beach in sand and kayaking for the pleasure of the little ones.